Exchanges & Refunds

 

Your satisfaction is our top priority.

If you need to exchange a pair of shoes for a different size, please emailĀ ebonym.australia@gmail.com or call 03 9826 5773 for a return authorization number, form and instructions on returning the shoes within 7 days. Once the shoes are received and have undergone a quality control check to ensure they are unworn and in re-saleable condition, (the shoes have no marks and are packaged in the sent condition), the new size will be dispatched.

If the new size is available, ebonym.com.au will send the item free of charge
If we do not have the desired size on receipt of your return authorisation form, you will receive a refund on the exact initial purchase payment for the same amount within seven days. Any credit notes issued are vaild for six months from the date issued.

Please note that returned goods will not be accepted without a Returns Authorisation number.

If you receive an item, which is faulty, please notify us by email ebonym.australia@gmail.com or call 03 9826 5773 withn seven days, for a return authorization form and we will process your refund on the exact initial purchase payment.

All purchases on Sale items are FINAL and no returns are accepted. Please choose carefully.

We value any feedback you may wish to offer and thank you for visiting ebonym.com.au